New here? Avail our first-time buyer offer across the IIY Phytoventra range — applied automatically at checkout.•IIY Rewards: Earn points on every order — get 100 welcome points when you create your free account.Shop now →New here? Avail our first-time buyer offer across the IIY Phytoventra range — applied automatically at checkout.•IIY Rewards: Earn points on every order — get 100 welcome points when you create your free account.Shop now →New here? Avail our first-time buyer offer across the IIY Phytoventra range — applied automatically at checkout.•IIY Rewards: Earn points on every order — get 100 welcome points when you create your free account.Shop now →New here? Avail our first-time buyer offer across the IIY Phytoventra range — applied automatically at checkout.•IIY Rewards: Earn points on every order — get 100 welcome points when you create your free account.Shop now →New here? Avail our first-time buyer offer across the IIY Phytoventra range — applied automatically at checkout.•IIY Rewards: Earn points on every order — get 100 welcome points when you create your free account.Shop now →New here? Avail our first-time buyer offer across the IIY Phytoventra range — applied automatically at checkout.•IIY Rewards: Earn points on every order — get 100 welcome points when you create your free account.Shop now →

Returns & Refunds

We stand by the quality of our products. If you need to return an item, please review our policy and submit a request below.

Return Policy

14-Day Window

You have 14 days from delivery date to request a return or report an issue.

Unopened Products

Change of mind returns accepted only if bottles are unopened with safety seal intact.

Damaged Goods

Broken or incorrect items qualify for free replacement or full refund.

Important: Do not ship products back without first obtaining a Return Merchandise Authorization (RMA) number via this form.

Submit Return Request

Still need help?

Not sure if your item qualifies, or can't find your order number? Our UK support team is happy to help — we typically reply within 1 business day.

Email support@iiypv.com